Privacy Policy

Welcome to Starbird Chicken. We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website starbird-meal.rest, place orders through our platform, or otherwise interact with us. Please read this policy carefully. If you disagree with its terms, please discontinue use of our website and services immediately.

This Privacy Policy applies to all information collected through our website, mobile ordering platforms, loyalty programs, in-store interactions, and any related services, sales, marketing, or events (collectively referred to as the "Services").

1. Who We Are

Starbird Chicken is a food service business operating in the United States. We are dedicated to providing high-quality chicken and food products to our customers through both in-person dining and online ordering experiences.

For any questions or concerns regarding this Privacy Policy or your personal data, please contact us using the information provided above or refer to the contact section at the end of this document.

2. Information We Collect

We collect various types of information in connection with your use of our Services. The categories of information we collect include:

2.1 Personal Identification Information

When you create an account, place an order, sign up for our loyalty program, contact our customer service, or otherwise interact with our Services, we may collect the following personal information:

• Full name — used to personalize your experience and identify your account
• Email address — used to send order confirmations, receipts, and marketing communications
• Phone number — used for order updates, delivery coordination, and customer service
• Billing and delivery address — used to process and fulfill your orders
• Payment information — including credit card numbers, debit card numbers, and billing details (we do not store complete payment card data; this is handled by PCI-DSS compliant payment processors)
• Date of birth — used to verify age and provide personalized offers
• Username and password — used to secure and manage your account
• Profile photo — if voluntarily provided as part of your account profile
• Dietary preferences and food allergies — if you voluntarily provide this information to customize your orders

2.2 Order and Transaction Data

When you place orders through our website or mobile platform, we collect information related to your transactions, including:

• Items ordered, order amounts, and order history
• Delivery instructions and special requests
• Payment method type and transaction identifiers
• Coupon codes, loyalty points, and promotional redemptions
• Feedback and reviews you submit about your orders

2.3 Usage and Behavioral Data

When you interact with our website or mobile app, we automatically collect certain technical and behavioral information, including:

• Pages visited, links clicked, and features used on our website
• Time spent on specific pages, scroll depth, and browsing patterns
• Search queries entered on our website
• Referring URLs (the website you visited before arriving at ours)
• Exit pages and navigation paths through our site
• Session duration and frequency of visits

2.4 Device and Technical Information

We collect device-specific information when you access our Services, including:

• IP address
• Browser type and version
• Operating system and device type (desktop, tablet, mobile)
• Device identifiers and unique device IDs
• Screen resolution and display settings
• Language and time zone settings
• Network connection type

2.5 Location Data

With your consent, we may collect precise or approximate location data from your device to provide location-based features such as identifying your nearest Starbird Chicken location, calculating delivery distances, and providing relevant local offers. You may disable location tracking through your device settings at any time.

2.6 Communications and Customer Support Data

When you communicate with us — whether through email, live chat, phone, or social media — we collect and retain records of those communications, including the content of your messages, your contact details, and any information you voluntarily provide to resolve your inquiry.

2.7 Cookies and Tracking Technologies

We use cookies, web beacons, pixel tags, and similar tracking technologies to enhance your experience on our website. For full details about our use of cookies, the types we deploy, and how to manage your cookie preferences, please refer to our Cookie Policy available on our website. A summary is provided in Section 8 of this document.

2.8 Information from Third Parties

We may receive information about you from third-party sources, including:

• Social media platforms — if you connect your social media account to our Services or interact with our social media pages
• Third-party delivery partners — such as DoorDash, Uber Eats, or Grubhub, in connection with orders placed through their platforms
• Marketing and analytics partners — who provide aggregated or enriched data to help us understand our customer base
• Advertising networks — that help us deliver relevant advertisements

3. How We Use Your Information

We use the information we collect for the following purposes, relying on legitimate business interests, contractual necessity, your consent, and compliance with legal obligations as our lawful bases for processing:

3.1 Providing and Managing Our Services

• Processing and fulfilling your food orders
• Creating and managing your customer account
• Sending order confirmations, receipts, and delivery updates
• Administering our loyalty and rewards programs
• Processing payments and preventing fraudulent transactions
• Providing customer support and resolving disputes

3.2 Improving Our Products and Services

• Analyzing usage patterns to improve website functionality and user experience
• Conducting internal research and analytics to understand customer preferences
• Testing new menu items, features, and services
• Monitoring the performance and security of our website and systems

3.3 Marketing and Personalization

• Sending promotional emails, newsletters, and special offer notifications (with your consent or where permitted by applicable law)
• Personalizing your experience by recommending menu items based on your order history
• Delivering targeted advertisements on our website and third-party platforms
• Administering contests, sweepstakes, and promotional campaigns
• Measuring the effectiveness of our marketing campaigns

3.4 Legal Compliance and Safety

• Complying with applicable federal, state, and local laws and regulations
• Responding to lawful requests from government authorities and law enforcement
• Protecting the rights, property, and safety of Starbird Chicken, our customers, and the public
• Enforcing our Terms of Service and other legal agreements
• Detecting and preventing fraud, security incidents, and other harmful activities

3.5 Business Operations

• Conducting audits, accounting, and financial reporting
• Evaluating and carrying out mergers, acquisitions, or other business transactions
• Maintaining records as required by law or regulation

4. Sharing Your Information with Third Parties

We do not sell your personal information to third parties for monetary compensation. However, we may share your information in the following circumstances:

4.1 Service Providers and Business Partners

We engage trusted third-party service providers who perform functions on our behalf. These providers are contractually obligated to protect your information and may only use it for the specific purposes we authorize. They include:

• Payment processors — to securely handle payment transactions (e.g., Stripe, Square, Braintree)
• Delivery and logistics companies — to fulfill food delivery orders
• Cloud hosting and IT providers — to host and maintain our website and databases
• Email and communications platforms — to send order confirmations and marketing messages
• Analytics providers — such as Google Analytics, to analyze website traffic and user behavior
• Advertising networks — to help us deliver relevant advertising campaigns
• Customer support platforms — to manage and respond to customer inquiries
• Loyalty program administrators — to manage rewards and points tracking

4.2 Third-Party Ordering Platforms

If you place an order through a third-party delivery platform such as DoorDash, Uber Eats, Grubhub, or similar services, those platforms will also have access to your order and personal information in accordance with their own privacy policies. We encourage you to review the privacy policies of any third-party platforms you use.

4.3 Legal Requirements

We may disclose your personal information when required to do so by law or in response to valid legal processes, including:

• Court orders, subpoenas, or other legal demands
• Requests from law enforcement agencies or government authorities
• Situations where we believe disclosure is necessary to prevent harm, fraud, or illegal activity
• Protection of the legal rights and safety of Starbird Chicken, our employees, customers, or the public

4.4 Business Transfers

In the event of a merger, acquisition, sale of assets, reorganization, or bankruptcy, your personal information may be transferred to the acquiring or successor entity. We will notify you through a prominent notice on our website or by email if such a transfer occurs and your information becomes subject to a different privacy policy.

4.5 With Your Consent

We may share your information with other third parties when you have given us your explicit consent to do so. You may withdraw your consent at any time by contacting us at [email protected].

5. Data Security

The security of your personal information is a top priority for us. We implement a range of technical, administrative, and physical safeguards designed to protect your information from unauthorized access, disclosure, alteration, and destruction. These measures include:

5.1 Technical Safeguards

• SSL/TLS encryption — all data transmitted between your browser and our website is encrypted using industry-standard Secure Socket Layer (SSL) technology
• Data encryption at rest — sensitive stored data is encrypted using AES-256 or equivalent standards
• Firewalls and intrusion detection systems — to monitor and block unauthorized access attempts
• Two-factor authentication — available for account access to add an additional layer of security
• PCI-DSS compliance — our payment processing partners comply with Payment Card Industry Data Security Standards
• Regular security audits and vulnerability assessments

5.2 Administrative Safeguards

• Access to personal data is restricted to employees and contractors who need it to perform their job functions
• All staff who handle personal data receive data privacy and security training
• We maintain internal data handling policies and procedures
• Data breach response procedures are in place to address security incidents promptly

6. Your Rights and Choices

Depending on your location and applicable law, you may have certain rights regarding the personal information we hold about you. We are committed to honoring these rights in accordance with the California Consumer Privacy Act (CCPA), the California Privacy Rights Act (CPRA), the Federal Trade Commission Act (FTC Act), and other applicable federal and state privacy laws in the United States.

6.1 Right to Know and Access

You have the right to request that we disclose what personal information we have collected about you, including the categories of information, the purposes for which it was collected, the sources from which it was collected, and the third parties with whom it has been shared.

6.2 Right to Correction

You have the right to request that we correct inaccurate or incomplete personal information we hold about you. You may also update your information directly through your account settings on our website.

6.3 Right to Deletion

You have the right to request that we delete your personal information. Please note that we may be required to retain certain information to fulfill legal obligations, complete transactions, resolve disputes, or enforce our agreements. We will inform you of any exceptions that apply to your deletion request.

6.4 Right to Data Portability

You have the right to receive a copy of your personal information in a structured, commonly used, machine-readable format, and to transmit that information to another service provider where technically feasible.

6.5 Right to Opt Out of Sale or Sharing

Under the CCPA/CPRA, California residents have the right to opt out of the sale or sharing of their personal information for cross-context behavioral advertising. To exercise this right, please contact us at [email protected] or look for the "Do Not Sell or Share My Personal Information" link on our website.

6.6 Right to Limit Use of Sensitive Personal Information

California residents have the right to request that we limit the use and disclosure of sensitive personal information (such as payment card details, precise geolocation, and health-related information) to only what is necessary to provide the services you have requested.

6.7 Right to Non-Discrimination

We will not discriminate against you for exercising any of your privacy rights. We will not deny you goods or services, charge you different prices, or provide a different level of service because you exercised your privacy rights under applicable law.

6.8 How to Submit a Privacy Rights Request

To exercise any of the rights listed above, you may contact us using the following methods:

• Email: [email protected]
• Website: starbird-meal.rest

We will respond to verified requests within 45 days of receipt, as required under California law. If we require additional time, we will notify you of the extension and the reason for it. We will need to verify your identity before processing your request to protect the security of your information.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law. The following general retention guidelines apply:

When your personal information is no longer required, we will securely delete or anonymize it in accordance with our data retention procedures. Anonymized or aggregated data that can no longer identify you may be retained indefinitely for research and analytical purposes.

8. Cookie Policy Summary

Our website uses cookies and similar tracking technologies to enhance your experience, analyze site performance, and deliver personalized content and advertisements. The main types of cookies we use include:

• Strictly Necessary Cookies: Essential for the operation of our website, including maintaining your session, processing orders, and ensuring security. These cannot be disabled.
• Performance and Analytics Cookies: Help us understand how visitors use our website by collecting anonymous statistical data (e.g., Google Analytics).
• Functional Cookies: Remember your preferences such as language, region, and saved cart items to provide a more personalized experience.
• Targeting and Advertising Cookies: Used to deliver relevant advertisements based on your browsing behavior, both on our website and on third-party platforms.
• Social Media Cookies: Allow you to share content from our website on social media platforms and may track your activity across different websites.

You can manage your cookie preferences through your browser settings or through our cookie consent tool available on our website. Please note that disabling certain cookies may affect the functionality of our website. For more detailed information, please review our full Cookie Policy, available at starbird-meal.rest.

9. Children's Privacy

Our Services are intended for use by individuals who are 18 years of age or older. We do not knowingly collect, use, or disclose personal information from children under the age of 18. Our website is not directed toward children, and we do not knowingly market our products or services to minors.

If you are a parent or guardian and believe that your child under the age of 18 has provided personal information to us without your consent, please contact us immediately at [email protected]. Upon receiving such a notification, we will take reasonable steps to verify the claim and promptly delete the relevant information from our systems, unless we are required by law to retain it.

We comply with the Children's Online Privacy Protection Act (COPPA), which imposes requirements on operators of websites and online services directed to children under 13. If we discover that we have inadvertently collected information from a child under 13, we will delete it immediately.

10. International Data Transfers

Starbird Chicken is a business operating within the United States. Our servers, systems, and primary operations are located in the United States. If you are accessing our Services from outside the United States, please be aware that your information will be transferred to, stored, and processed in the United States, where data protection laws may differ from those in your country of residence.

By using our Services from outside the United States and providing us with your personal information, you consent to the transfer of your data to the United States and acknowledge that your information will be subject to United States law, including applicable federal and state privacy regulations such as the CCPA/CPRA and FTC guidelines.

We take appropriate safeguards to ensure that any international transfers of personal data are conducted in compliance with applicable legal requirements and that your information remains adequately protected regardless of where it is processed.

11. Do Not Track Signals

Some browsers include a "Do Not Track" (DNT) feature that signals to websites that you do not want your online activities tracked. Currently, there is no universally accepted standard for how websites should respond to DNT signals, and our website does not currently alter its data collection or usage practices in response to DNT browser signals. We will update this policy if a standard for DNT compliance is established.

California residents may also exercise their right to opt out of the sharing of personal information for cross-context behavioral advertising as described in Section 6.5 of this policy.

12. Third-Party Links and Services

Our website may contain links to third-party websites, applications, and services that are not owned or controlled by Starbird Chicken. This Privacy Policy applies solely to our own website and Services. We are not responsible for the privacy practices or the content of third-party websites. We encourage you to review the privacy policies of any third-party sites or services that you visit through links on our website.

Third-party services we may link to include, but are not limited to, social media platforms (Facebook, Instagram, TikTok, X/Twitter), food delivery platforms, payment processors, and review sites. These services operate independently and have their own data collection and processing practices.

13. California Privacy Rights — CCPA/CPRA

If you are a resident of California, you are entitled to specific privacy rights under the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA). In addition to the rights described in Section 6 of this policy, the following specific provisions apply to California residents:

13.1 Categories of Personal Information Collected

In the past 12 months, we have collected the following categories of personal information as defined by the CCPA:

• Identifiers (name, email address, IP address, account username)
• Commercial information (purchase history, loyalty program activity)
• Internet or other electronic network activity (browsing behavior, website interactions)
• Geolocation data (with consent)
• Inferences drawn to create a profile about your preferences and characteristics
• Sensitive personal information (payment card data, precise geolocation)

13.2 Categories of Information Disclosed for Business Purposes

We may disclose the above categories of information to service providers, delivery partners, and other business partners for operational purposes as described in Section 4 of this policy.

13.3 Shine the Light Law

Under California Civil Code Section 1798.83 (the "Shine the Light" law), California residents may request information about the disclosure of personal data to third parties for their direct marketing purposes. To make such a request, please contact us at [email protected].

14. How to File a Complaint

If you believe that we have not handled your personal information in accordance with this Privacy Policy or applicable law, we encourage you to contact us first so that we can attempt to resolve your concern:

• Email: [email protected]
• Website: starbird-meal.rest

If you are not satisfied with our response, you may have the right to file a complaint with a relevant data protection or consumer protection authority. In the United States, you may contact the following:

14.1 Federal Trade Commission (FTC)

The Federal Trade Commission is the primary federal agency responsible for consumer protection in the United States, including privacy-related complaints against businesses.

• Website: www.ftc.gov
• Complaint Center: reportfraud.ftc.gov
• Phone: 1-877-382-4357

14.2 California Attorney General (for California Residents)

California residents may file complaints regarding CCPA/CPRA violations with the California Privacy Protection Agency (CPPA) and the California Attorney General's Office.

• California Privacy Protection Agency: cppa.ca.gov
• California Attorney General: oag.ca.gov

14.3 State Attorney General Offices

Residents of other states with applicable privacy laws may also file complaints with their respective State Attorney General's offices. A directory of state attorneys general is available at the National Association of Attorneys General website.

15. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time to reflect changes in our practices, legal requirements, or business operations. When we make material changes, we will:

• Update the "Last Updated" date at the top of this policy
• Post a prominent notice on our website
• Send an email notification to registered users where required by law or where we deem appropriate

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information. Your continued use of our Services after the effective date of any changes constitutes your acceptance of the revised Privacy Policy.

If we are required by applicable law to obtain your consent before implementing changes to this Privacy Policy, we will do so through our website or by email prior to the changes taking effect.

16. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the personal information we hold about you, please do not hesitate to reach out to us through the following channels:

We are committed to addressing your privacy concerns promptly and transparently. All privacy-related inquiries will receive a response within a reasonable timeframe, and no later than the period required by applicable law. We strive to handle all requests with the highest degree of professionalism and respect for your privacy rights.